Original Art Online HELP

Have a question? Please select a category below to learn more.
Select a General Category below to learn more
My Account

Email Address

How does www.originalartonline.com (OAO) use my email?

www.originalartonline.com is a for sale by owner (artist) advertising site, where we connect buyers with the artists (sellers) via the artists’ online gallery/galleries being advertised on our website. OAO website is the online marketer of your gallery/galleries, and does not in any way get involved with any of the transactions, shipping, communications, etc., between the buyers and the artists. Because the sales and transactions, questions and any negotiating between the artists and the buyers come through the OAO website, we need your email address to be able to automatically forward to you any and all communications and acknowledgements of a sale of your artwork, offers, questions, etc., after a buyer makes a purchase, forwards an offer to you or has questions.

OAO will not be sending you any spam, advertising or other unnecessary email to your email address. However there may be occasions where OAO may need to contact you with updated website information or an important announcement, so your email address would be used for those circumstances.  Please feel assured that OAO never provides or sells your email address to any other parties.

Also, your email address is your Username when you create and when you log into your account.

If you should need to change your email address at any time, you do this in PROFILE.  Simply take your mouse and hover over your name on the top right corner of any page of the website (after you have Logged In).  A drop-down menu will appear, and you select PROFILE.  Then fill in the information box with your updated information and click SAVE to update the information.

If you should encounter any problems logging into your account, please contact support@originalartonline.com and provide your login details, along with any other pertinent information.


The requirements for creating a Password are any characters up to 20 characters in length,  with no spaces.  

If you should forget your password, simply go to Log In at the top right corner of the website.  After the Log In box opens, click on Forgot Your Password at the bottom of the box.

Changing your Password is simple - hover the mouse over your name at the top right of the website page (after you have Logged In); and when the drop-down box opens, click on Account Info and fill in the box.

Log In / Log Out

Once your have Registerd an account, you simply Log In with your Username and Password. The Log In link is located at the top right corner of the website, to the right of the Register link.

When you are ready to Log Out of your account, hover your mouse over your name and select Log Out on the bottom of the drop-down box.

It is important to note that after you have Logged In and are inactive on www.originalartonline.com for 15 minutes or more, the website security system will automatically Log you Out.  This prevents anybody else from accessing your account information. Simply Log In again.



How to Register

You can register as an Artist or a Buyer!  Simply click on REGISTER at the top right corner of the website.  From there, you have the option to create either an Artist account or a Buyer account.

After you create your account, you will automatically receive a confirmation email.  If for some reason you do not receive this email, please be sure to check your Spam folder.  It is important to add “support@originalartonline.com” to your address book and to also make sure that your Spam settings are not set to block emails. 

Issues Navigating the Site

Issues or Problems

If you should encounter any problems, issues, error messages or mistakes on OAO, please report this to support@originalartonline.com. Please include the date, time and as many details as possible about the circumstance to help enable our website team to eliminate the problem as soon as possible.